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General Skills

General or transferable skills are skills that are applicable to a wide range of functions and span a variety of industries and sectors.

Key general skills that are valued by employers include:

  • Communicating effectively
  • Maintaining a positive and friendly attitude
  • Delivering reliable service
  • Developing good customer relationships
  • Resolving problems
  • Leadership
  • Teamwork
  • Planning and organisation


Our general skills portfolio include general customer service and life skills qualifications and also include our upcoming Functional Skills qualifications suite.

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